Help and Support
How to contact us, through to help using our web site. Select the relevant topic from the menu below to find the information you need. If you cannot find the answer to your questions here simply select the Contact Us option and speak to a member of the Equanet team.
- User Guides To help you to get the best from Equanet we have compiled a helpful user guide. Information on viewing copy invoices and credits, parcel tracking, proof of delivery (POD), checking the progress of your order, registering and placing and order or requisition.
- About Equanet Information about Equanet, our buying power and expertise.
- Contact Us How to contact Equanet.
- Copy Documents Information on how to view key documents online
- Creating a Username How to set up a user to access your account on the Equanet web site.
- Delivery & Payment Important information on our delivery costs and timescales.
- Order Tracking How to track the progress of your order through to an online Proof of Delivery.
- Privacy Policy Information on how we use the information we hold about our customers.
- Returning Goods If the worst should happen, and you need to return something to us, here is the information you need.
- Returns Policy Our small print regarding returning items
- Terms Our standard terms and conditions of trading
- Quick Step-By-Step User Guide The following step-by-step quick user guide provides answers to some of the most popular user requests.