Delivery Charges & Payment

Standard Next Business Day Delivery

Up to 20Kg: £9.99
Every further 20Kg or part: £9.99

Pre 12AM Next Business Day Delivery

Up to 20Kg: £14.99
Every further 20Kg or part: £14.99

Pre 10AM Next Business Day Delivery

Up to 20Kg: £19.99
Every further 20Kg or part: £19.99

*UK delivery charges

Delivery Timescales

Orders placed for items which are in stock, before 4pm, are normally despatched same day for next business day delivery. If an item is on back-order, an expected lead time is shown on the product at the time of order. This is when we expect to receive the goods from our supplier. Once the supplier delivery has been received, we will despatch goods for next business day delivery. If an order is placed for a mixture of in and out-of-stock items, we do not part-ship automatically. If you wish to have your in-stock goods shipped immediately contact your account manager who will arrange this for you, or contact our Customer Services team.

Receiving Delivery

You will receive your order between 8am and 6pm during the week and a signature will be required on delivery. If there is nobody present to sign for the parcel, notification of attempted delivery will be left and you will be required to organise, direct with the carrier, alternative delivery arrangements.

What Should I Do If...

My parcel is damaged on arrival?

Sign for the parcel as unchecked. This will make it quicker and easier for us to process your claim and recover our loss from the carrier. Then, contact our Customer Services team within five days of the delivery date and follow the returns procedure above. Please note, it is essential that you advise us of the damage within five days of the delivery date to ensure that your claim is valid.

The quantity of products delivered does not match the delivery note?

Contact our Customer Services team within five days from the delivery date. We will compare the part number on the delivery note with the product you have and check with our warehouse to see if an error occurred there. We will arrange for collection of the unwanted product or despatch a follow-up order to you.

Product is faulty?

All products are sold under the warranty specified by the particular manufacturer in question. The refund or replacement of products is strictly to individual manufacturers Dead On Arrival (DOA) policies. Contact our Customer Services team.

If possible, have the product close at hand to assist our engineers in talking through possible solutions. If it is established that your product is faulty, our Customer Services department will arrange to collect the product and for a replacement product or refund to be issued.

Warranty Repair

In the case where it is established that Goods are faulty or defective in line with the individual manufacturer's warranty, most warranty repairs will be carried out on a return-to-Company basis. All parts and labour charges will be waived but the Customer is responsible for ensuring that the Goods are returned in their original packaging, or if this is not available, in a stout carton with high density foam providing at least 150mm clearance surrounding the entire product so as to ensure safe transit and ease of identification. In some instances the manufacturers warranty requires the Customer to contact the repair agent directly. If this is the case, the Customer will be informed by our customer service department.

Testing

If products are returned to us because of a fault, the product will be tested upon receipt. If no fault is found, the product will be returned to you. If a hardware fault is found (recognised as such in accordance with the manufactures terms) and the applicable manufacturers DOA period is exceeded, then the product will be repaired under the terms of the manufacturers warranty.

Payment Options

We accept all major credit and debit cards online. If you have a business account with us you can choose to purchase on account in which case you will be invoiced for your goods.