IT Support for the Public Sector
We can make any number of IT problems can go away with just one call
We'd prefer to work with your organisation proactively to prevent problems occurring, but if that's not right for you at this time, then we can provide a Break-fix Managed Service. This could be for a range of machines, part of a network or just one specific piece of kit.
Equanet will own the problem and manage the liaison between multiple providers to identify the cause and best route for resolution, allowing you to focus on managing your day-to-day business.
We'll then do the work or 'running-round' to get the problem fixed so you don't have to. We also adopt a 'fix the user' philosophy - from managing the initial contact to the resolution.
Our service provides you with comprehensive hardware Break-fix support, available at the end of the phone when you need it, with guaranteed fix and response times.
Break-fix Benefits
- One number to call with guaranteed fix promise in the event of hardware failure
- Pre-agreed fees so you can manage your budget
- Stand-alone or complimentary service
- Fix-the-User philosophy – we'll run-around so you don't have to
- Extensive experience across multiple platforms
