Help and Support

• User Guides To help you to get the best from Equanet we have compiled a helpful user guide. Information on viewing copy invoices and credits, parcel tracking, proof of delivery (POD), checking the progress of your order, registering and placing and order or requisition.
• Copy Documents Information on how to view key documents online
• Creating a Username How to set up a user to access your account on the Equanet web site.
• Order Tracking How to track the progress of your order through to an online Proof of Delivery.
• Returning Goods If the worst should happen, and you need to return something to us, here is the information you need.
• Returns Policy Our small print regarding returning items
• Delivery Charges & Payment Important information on our delivery costs and timescales.
• Terms and Conditions Our standard terms and conditions of trading
• Privacy Policy At Equanet we take the protection of your privacy and our responsibilities under the Data Protection Act very seriously. Our full privacy policy is published in this article, including how we use the information we hold about our customers.