Returns Policy

To return your goods, please fill in our returns form.

All goods sold via Equanet come with the benefit of the manufacturer’s warranty. Returns for faulty goods will be accepted as long as Equanet Customer Services are informed within 14 days of despatch, subject to the terms of the manufacturer’s warranty.  Some manufacturers operate a day one return to manufacturer policy, which will be advised to you by Customer Services.

If faulty goods are to be returned to Equanet, a RMA (Returned Merchandise Authorisation) number must be obtained via Customer Services.  The RMA is valid for 28 days only. A collection will be arranged and the goods must be available for collection in their original packaging together with all accessories and manuals. Unauthorised returns will not be collected. (Please ensure that all data is backed up as Equanet cannot be made responsible for lost data).

If you change your mind we may take goods back at our sole discretion if they are unopened, unused and in perfect condition within 14 days. We will charge a reasonable fee - Please contact our Customer Services department – telephone 0844 871 0303.

Where goods are returned outside of  14 days and the fault is verified, the goods will be repaired or replaced under the terms of the manufacturer’s warranty.

Equanet will not accept returns for any of the following items:

• Special Purchase Items
• Opened consumables
• Opened Software
• Licenses
• Obsolete Products
• Any special build products that have passed via the configuration centre

Refused deliveries and unauthorised returns will not be credited until a RMA is issued, only where applicable.

All returns relating to Government Buying Solutions customers have 21 days to report to Customer Services.

All goods must be checked on delivery as Equanet will not accept claims for damage, error or returns after 14 days.

Where a product has a serial number, this must be reported prior to a RMA being raised. In the event where the serial number does not match the serial number of the product shipped, it will be returned immediately and no credit will be raised.